Terms of service

Website Terms of Sale and Use

Trading as Everything Keratin, the legal owner and operator of the website located at https://www.everythingkeratin.com and the contracting party under these Terms.

Last Updated: 07 August 2026

Welcome to Everything Keratin ("Everything Keratin", "we", "us", or "our").

These Terms of Service ("Terms") govern your access to and use of the Everything Keratin website, our Shopify store, mobile versions of our website, our social media pages where purchases can be made, and all related products, services, content, information, tools and features (collectively, the Services).

By accessing, browsing, using or purchasing from our Services, you acknowledge that you have read, understood and agree to be legally bound by these Terms together with our Privacy Policy, Refund Policy, Shipping Policy and any other policies referenced on our website.

If you do not agree to these Terms, you must immediately stop using our Services.

These Terms form a legally binding agreement between you and Everything Keratin.

SECTION 1 – DEFINITIONS

For the purposes of these Terms:

Australian Consumer Law (ACL) means Schedule 2 of the Competition and Consumer Act 2010 (Cth), together with any equivalent State or Territory legislation.

Business Day means a day other than a Saturday, Sunday or public holiday in Victoria, Australia.

Customer, you and your means any person or entity accessing, browsing or using our Services or purchasing products from us.

Products means all goods, devices, cosmetic ingredients, skincare products, haircare products, beauty products, professional salon products, accessories, digital products and services supplied by Everything Keratin.

Professional Products means products intended for use by trained professionals or experienced users, including but not limited to salon products, microneedling devices, mesotherapy equipment, cosmetic formulation ingredients and similar products.

Services includes our website, online store, product information, blogs, educational material, videos, customer support, emails, downloadable content and any other services provided by Everything Keratin.

SECTION 2 – ELIGIBILITY TO USE OUR SERVICES

By using our Services you represent and warrant that:

  • you are at least 18 years of age, or have reached the age of legal majority in your jurisdiction;
  • you have the legal capacity to enter into a binding agreement;
  • all information you provide to us is accurate, current and complete;
  • you will promptly update your information if it changes;
  • you will only use our Services for lawful purposes;
  • you will not use our Services in any way that violates any applicable law or regulation.

If you create an account, you are responsible for maintaining the confidentiality of your login details and for all activity occurring under your account.

You must immediately notify us of any unauthorised access or suspected security breach relating to your account.

We reserve the right to suspend, restrict or terminate any account at our absolute discretion where we reasonably believe these Terms have been breached, fraudulent activity has occurred, or continued access may expose us, our customers or third parties to risk.

SECTION 3 – IMPORTANT PRODUCT INFORMATION

Everything Keratin supplies cosmetic products, beauty devices, professional salon products, cosmetic ingredients and related accessories.

Unless expressly stated otherwise:

  • our Products are supplied for cosmetic, beauty, personal care, educational or professional use only;
  • our Products are not intended to diagnose, treat, cure or prevent any disease or medical condition;
  • information provided on our website is general product information only and should not be relied upon as medical, dermatological, pharmaceutical or professional advice;
  • customers are responsible for determining whether a Product is suitable for their individual needs before purchase and use.

Certain Products sold through our website are intended for professional or experienced users. Customers purchasing such Products acknowledge that improper use may result in unsatisfactory results, injury or damage.

By purchasing Professional Products, you accept responsibility for ensuring you possess the necessary knowledge, training and experience to use those Products safely and correctly.

SECTION 4 – ACCEPTANCE OF RISK

By purchasing or using any Product supplied by Everything Keratin, you acknowledge and agree that:

  • cosmetic and beauty treatments carry inherent risks;
  • individual results vary significantly between users;
  • no specific cosmetic, aesthetic or therapeutic outcome is guaranteed;
  • results depend upon numerous factors beyond our control including skin type, hair type, medical conditions, allergies, medications, previous treatments, application methods, aftercare and individual biological responses.

To the fullest extent permitted by law, you voluntarily assume all risks associated with the purchase and use of our Products except where those risks arise directly from rights that cannot legally be excluded under the Australian Consumer Law.

SECTION 5 – PRODUCTS, PRODUCT DESCRIPTIONS AND WEBSITE INFORMATION

Everything Keratin endeavours to ensure that all Product descriptions, specifications, images, videos, ingredient lists, pricing, availability and other information displayed on our Services are accurate at the time of publication. However, errors, omissions or changes may occur from time to time.

All Product information is provided for general informational purposes only and should not be interpreted as a guarantee, warranty or representation that a Product will perform in a particular way or achieve any specific result.

Manufacturers may update Product formulations, ingredients, packaging, labels, colours, specifications or instructions without prior notice. The Product supplied may therefore differ from images or descriptions previously published on our website.

Customers should always read the Product packaging, ingredient list, warnings and instructions supplied with the Product before use and should not rely solely on information displayed on our website.

Product images are intended for illustrative purposes only. Colours, packaging, labels, branding and appearance may vary due to manufacturer updates, production batches, monitor settings, lighting conditions and photography.

We reserve the right to correct any errors, inaccuracies or omissions and to update Product information, pricing or availability at any time without prior notice.

SECTION 6 – PRODUCT CLAIMS AND NO GUARANTEE OF RESULTS

Everything Keratin sells cosmetic, beauty, personal care and professional products from a variety of manufacturers.

Any statements made on our website regarding Product performance, ingredients, benefits or expected outcomes are based on information supplied by manufacturers, suppliers, industry references or our own experience unless expressly stated otherwise.

To the fullest extent permitted by law, Everything Keratin does not warrant, represent or guarantee that any Product will:

  • produce identical results for every customer;
  • achieve a particular cosmetic outcome;
  • straighten hair to a particular level;
  • eliminate frizz permanently;
  • improve skin tone or pigmentation;
  • reduce wrinkles or fine lines;
  • stimulate hair growth;
  • improve acne;
  • produce professional salon results;
  • be suitable for every individual.

Individual results vary significantly due to factors including but not limited to genetics, age, hormones, medications, medical conditions, allergies, hair type, skin type, previous treatments, environmental factors, lifestyle, Product compatibility, application technique and aftercare.

Photographs, testimonials, reviews, before-and-after images and customer experiences shown on our Services are provided as examples only and do not constitute a guarantee that similar results will be achieved.

Nothing contained within our Services creates an express or implied warranty regarding Product performance except where such warranties cannot legally be excluded.

SECTION 7 – COSMETIC PRODUCTS AND PROFESSIONAL PRODUCTS

Many Products sold by Everything Keratin are intended for cosmetic, aesthetic or professional use.

Certain Products require specialised knowledge, experience, training or professional judgement.

By purchasing Professional Products, you acknowledge and agree that:

  • you have independently determined the Product is suitable for your intended use;
  • you understand the risks associated with improper use;
  • you will carefully read and follow all supplied instructions, warnings and safety information;
  • you accept responsibility for ensuring the Product is used safely, hygienically and appropriately;
  • you will not rely solely upon website descriptions when determining how a Product should be used.

Everything Keratin accepts no responsibility for injury, damage or unsatisfactory outcomes resulting from improper application, misuse, modification, incorrect storage, incompatible Product combinations or failure to follow supplied instructions.

SECTION 8 – PATCH TESTING AND ALLERGIES

Many cosmetic, skincare, haircare and beauty Products may cause irritation, allergic reactions or sensitivity in some individuals.

Customers are strongly advised to perform an appropriate patch test before first use of any Product, even where similar Products have previously been used without issue.

Failure to conduct an appropriate patch test is entirely at the customer's own risk.

Customers are responsible for reviewing all Product ingredients prior to purchase and use to determine whether the Product is suitable for their personal circumstances.

If irritation, redness, swelling, discomfort, burning, itching or any adverse reaction occurs, use should cease immediately and appropriate medical advice should be sought.

Everything Keratin is not responsible for allergic reactions, sensitivities or adverse outcomes resulting from pre-existing conditions, undisclosed allergies, failure to review ingredients or failure to perform a patch test, except where liability cannot legally be excluded.

SECTION 9 – COSMETIC INGREDIENTS AND DIY FORMULATIONS

Everything Keratin supplies cosmetic raw ingredients intended for cosmetic formulation purposes.

Information published on our website regarding formulation percentages, recipes, ingredient compatibility, usage rates, mixing methods or Product applications is provided for educational and informational purposes only.

Customers are solely responsible for:

  • developing their own formulations;
  • conducting appropriate stability, compatibility and safety testing;
  • ensuring compliance with applicable cosmetic regulations;
  • determining the suitability of finished formulations for their intended use.

Everything Keratin does not warrant that any formulation, recipe, guide or suggested usage published on our Services will produce a stable, safe or commercially suitable cosmetic product.

Customers assume all responsibility for Products manufactured, formulated, modified or combined using ingredients supplied by Everything Keratin.

To the fullest extent permitted by law, Everything Keratin excludes liability for any loss, injury, damage or claim arising from customer-created formulations or modifications to supplied Products.

SECTION 10 – BEAUTY DEVICES AND PROFESSIONAL EQUIPMENT

Everything Keratin supplies beauty devices including, but not limited to, microneedling devices, mesotherapy equipment, dermal rollers, treatment cartridges and other professional beauty equipment.

Improper use of these Products may result in injury, infection, scarring, bleeding, pigmentation changes, allergic reactions or other complications.

Customers acknowledge that:

  • these Products should only be used in accordance with supplied instructions;
  • proper hygiene and sterilisation procedures are essential;
  • appropriate needle depths, treatment intervals and aftercare should be followed;
  • some Products may not be suitable for certain medical conditions or skin types.

Customers should seek independent professional advice before using any Product where uncertainty exists regarding suitability or safe operation.

Everything Keratin accepts no responsibility for injury, infection, scarring or other adverse outcomes arising from misuse, incorrect operation, inadequate sterilisation, inappropriate treatment protocols or failure to follow supplied instructions, except where liability cannot legally be excluded.

SECTION 11 – MEDICAL, HEALTH AND EDUCATIONAL DISCLAIMER

Everything Keratin sells cosmetic, beauty and personal care products. Unless expressly stated otherwise, none of the Products or information provided through our Services is intended to diagnose, treat, cure or prevent any disease, illness or medical condition.

All content published on our Services, including Product descriptions, blogs, articles, buying guides, FAQs, tutorials, videos, emails, social media content and customer support communications, is provided for general educational and informational purposes only.

Nothing on our Services constitutes or is intended to replace:

  • medical advice;
  • dermatological advice;
  • pharmaceutical advice;
  • professional beauty advice;
  • healthcare advice; or
  • treatment recommendations tailored to your individual circumstances.

Customers should always consult an appropriately qualified healthcare professional before using any Product if they:

  • are pregnant or breastfeeding;
  • suffer from allergies or skin disorders;
  • have underlying medical conditions;
  • are taking prescription medication;
  • have concerns regarding Product suitability.

Any reliance placed upon information published by Everything Keratin is entirely at the customer's own risk.

SECTION 12 – CUSTOMER RESPONSIBILITIES

By purchasing Products from Everything Keratin, you acknowledge and agree that you are solely responsible for:

  • selecting Products suitable for your intended purpose;
  • reviewing all Product ingredients before use;
  • reading and following all instructions, warnings and safety information;
  • storing Products correctly;
  • using Products only as intended;
  • ensuring Products are kept out of reach of children where appropriate;
  • complying with all applicable laws relating to the use of the Products.

Customers must discontinue use immediately if any unexpected reaction or adverse effect occurs.

Everything Keratin is not responsible for damage arising from misuse, abuse, negligence, modification, improper storage, unauthorised repairs, failure to follow instructions or use of Products contrary to their intended purpose.

SECTION 13 – INTERNATIONAL ORDERS

Everything Keratin supplies Products to customers located in numerous countries.

Customers are solely responsible for ensuring that Products purchased from Everything Keratin are lawful to import, possess and use within their own country, state or jurisdiction.

Everything Keratin makes no representation that any Product complies with laws outside Australia.

Customers accept full responsibility for:

  • customs duties;
  • import taxes;
  • quarantine requirements;
  • permits;
  • local regulatory approvals;
  • import restrictions;
  • prohibited ingredient regulations;
  • product registration requirements.

Orders refused, destroyed, delayed or confiscated by customs or regulatory authorities remain the customer's responsibility unless otherwise required by law.

Shipping charges are non-refundable where delivery cannot be completed because of local import restrictions or customer failure to comply with local laws.

SECTION 14 – PRICING, WEBSITE ERRORS AND PRODUCT AVAILABILITY

Prices displayed on our Services are subject to change without notice.

Despite our best efforts, occasional pricing errors, typographical mistakes, inaccurate Product descriptions, incorrect images, promotional errors or inventory discrepancies may occur.

Everything Keratin reserves the right to:

  • correct any error;
  • amend Product information;
  • cancel orders;
  • refuse orders;
  • limit quantities;
  • discontinue Products;
  • substitute updated packaging where supplied by the manufacturer.

Where an obvious pricing error has occurred, we may cancel the affected order and issue a full refund.

Nothing on our website constitutes a binding offer until your order has been accepted and dispatched.

SECTION 15 – ORDER ACCEPTANCE

Your order constitutes an offer to purchase Products from Everything Keratin.

An order is not accepted until we have confirmed dispatch of the Products.

We reserve the right to refuse, cancel or limit any order where we reasonably believe:

  • fraudulent activity has occurred;
  • payment cannot be verified;
  • inventory errors exist;
  • pricing errors exist;
  • Products are unavailable;
  • export restrictions apply;
  • the order breaches these Terms;
  • fulfilment would expose Everything Keratin to unreasonable commercial or legal risk.

If payment has already been received, any cancelled order will receive an appropriate refund.

SECTION 16 – SHIPPING, DELIVERY, TITLE AND RISK

Everything Keratin will make reasonable efforts to dispatch orders within the estimated timeframes published on our Services. Any delivery dates or timeframes provided are estimates only and are not guaranteed.

Delivery may be delayed due to circumstances beyond our reasonable control, including but not limited to:

  • courier or postal service delays;
  • customs inspections or clearance processes;
  • weather events;
  • natural disasters;
  • industrial action;
  • supply chain disruptions;
  • manufacturer delays;
  • government action;
  • public health events;
  • cyber incidents;
  • transport interruptions; or
  • any other event beyond our reasonable control.

To the fullest extent permitted by law, Everything Keratin is not liable for delays in delivery where those delays are outside our reasonable control.

Legal title to the Products passes to you once we have received payment in full for the relevant order.

For customers purchasing Products as consumers, the risk of loss or damage to the Products passes to you only at the time required under the applicable law, including the Australian Consumer Law where applicable.

For business customers, commercial purchasers or transactions where consumer protection legislation does not apply, risk passes to you upon delivery of the Products to the carrier nominated by Everything Keratin or, where you arrange your own carrier, upon collection of the Products from our premises.

You are responsible for ensuring that the delivery address, contact details and shipping information provided at the time of purchase are complete and accurate.

Where an order is returned due to an incorrect address, refusal of delivery, failure to collect the parcel or other circumstances within your control, Everything Keratin reserves the right to charge any additional shipping, handling, storage or redelivery costs incurred.

If your parcel appears damaged upon delivery, you should notify the delivery carrier immediately, retain all packaging where possible and contact Everything Keratin as soon as reasonably practicable so that we can assist with any claim.

International customers are responsible for any customs duties, taxes, import fees, brokerage charges, quarantine requirements or similar government charges imposed by the destination country unless expressly stated otherwise by Everything Keratin.

Nothing in this section limits or excludes any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law or any other applicable consumer protection legislation.

SECTION 17 – PRODUCT RECALLS AND SAFETY NOTICES

Where a Product is subject to a manufacturer recall, regulatory recall or safety notice, Everything Keratin may:

  • suspend sales;
  • cancel affected orders;
  • contact affected customers;
  • arrange Product returns;
  • provide replacement Products;
  • issue refunds where appropriate.

Customers agree to cooperate with reasonable recall procedures intended to protect consumer safety.

Nothing in this section limits any rights available under the Australian Consumer Law.

SECTION 18 – FORCE MAJEURE

Everything Keratin will not be liable for any delay, interruption or failure to perform any obligation under these Terms where such delay or failure results from circumstances beyond our reasonable control.

These circumstances include, without limitation:

  • acts of God;
  • floods;
  • bushfires;
  • earthquakes;
  • pandemics;
  • epidemics;
  • war;
  • terrorism;
  • civil unrest;
  • cyber attacks;
  • internet outages;
  • supplier failures;
  • manufacturing delays;
  • transport disruptions;
  • customs delays;
  • government action;
  • labour disputes;
  • utility failures.

Where such an event continues for an extended period, Everything Keratin may suspend or cancel affected orders without further liability, subject to any obligations imposed by the Australian Consumer Law.

SECTION 19 – PRODUCT REVIEWS, TESTIMONIALS AND BEFORE AND AFTER IMAGES

Reviews, testimonials, ratings, photographs and before-and-after images published on our Services represent the genuine experiences or opinions of individual customers where stated.

These experiences are personal to those individuals and are not intended to represent typical or guaranteed outcomes.

Everything Keratin does not warrant that any customer will achieve similar results.

We reserve the right to remove, edit or decline reviews that are fraudulent, misleading, offensive, unlawful or unrelated to the relevant Product.

SECTION 20 – INTELLECTUAL PROPERTY

All content made available through the Services, including but not limited to all text, graphics, logos, icons, product names, product descriptions, images, videos, photographs, audio, software, source code, downloadable materials, page layouts, website design, databases, blogs, buying guides, educational content, branding, trademarks, trade dress and other material (collectively, Content) is owned by or licensed to Everything Keratin unless otherwise stated.

The Content is protected by Australian and international copyright, trademark and intellectual property laws.

Nothing in these Terms grants you ownership of, or any licence to use, our intellectual property except as expressly permitted.

You must not, without our prior written consent:

  • reproduce, copy or duplicate any Content;
  • republish any Content;
  • modify or create derivative works from our Content;
  • sell, licence or commercially exploit our Content;
  • scrape, harvest or extract Product information, pricing, images or databases;
  • use our trademarks, business name or logos;
  • create competing product listings using our Content;
  • remove copyright or proprietary notices from our Content.

Limited downloading or printing of Content is permitted solely for your personal, lawful and non-commercial use.

Unauthorised use of our intellectual property may result in legal action.

SECTION 21 – WEBSITE USE AND PROHIBITED ACTIVITIES

You agree to use the Services only for lawful purposes.

You must not:

  • interfere with the operation or security of the Services;
  • attempt unauthorised access to our systems;
  • upload malicious software, viruses or harmful code;
  • use automated software, bots, scraping tools, artificial intelligence agents or similar technologies to extract data without our written permission;
  • overload or disrupt our website infrastructure;
  • impersonate another person or organisation;
  • submit false or misleading information;
  • engage in fraudulent purchasing activity;
  • circumvent website security measures;
  • use our Services to infringe another person's rights;
  • use the Services in a manner that damages the reputation of Everything Keratin.

We reserve the right to suspend or permanently terminate access to the Services where we reasonably believe these Terms have been breached.

SECTION 22 – THIRD PARTY PRODUCTS, SERVICES AND LINKS

Our Services may contain links to third-party websites, products or services.

Such links are provided solely for customer convenience.

Everything Keratin does not control, endorse or guarantee any third-party website, product or service.

Any dealings between you and third parties are solely between you and that third party.

To the fullest extent permitted by law, Everything Keratin accepts no responsibility for any loss, damage or liability arising from third-party websites, services or products.

SECTION 23 – DISCLAIMER OF WARRANTIES

To the fullest extent permitted by law, the Services and all Products supplied by Everything Keratin are provided on an "as is" and "as available" basis.

Except as expressly required by law, Everything Keratin makes no representation or warranty regarding:

  • uninterrupted website availability;
  • website security;
  • freedom from viruses or harmful code;
  • accuracy of website information;
  • merchantability;
  • fitness for a particular purpose;
  • compatibility with other Products;
  • uninterrupted Product supply;
  • suitability for any individual customer.

We do not warrant that:

  • Product descriptions are error free;
  • website information is complete;
  • educational material is suitable for every customer;
  • cosmetic outcomes will meet customer expectations;
  • Products are appropriate for every skin type or hair type.

Nothing in these Terms excludes any guarantee, condition or warranty that cannot legally be excluded under the Australian Consumer Law.

SECTION 24 – LIMITATION OF LIABILITY

PLEASE READ THIS SECTION CAREFULLY.

To the fullest extent permitted by law, Everything Keratin, its directors, officers, employees, contractors, affiliates, agents, suppliers, licensors and service providers shall not be liable for any indirect, incidental, consequential, exemplary, punitive or special damages arising from or relating to:

  • use of our Services;
  • purchase or use of any Product;
  • inability to use a Product;
  • dissatisfaction with Product performance;
  • incorrect Product selection;
  • website errors;
  • inaccurate Product information;
  • delayed delivery;
  • interrupted Services;
  • third-party acts or omissions.

Without limitation, Everything Keratin shall not be liable for:

  • loss of profits;
  • loss of revenue;
  • loss of business;
  • loss of goodwill;
  • loss of opportunity;
  • loss of anticipated savings;
  • loss of contracts;
  • business interruption;
  • data loss;
  • emotional distress;
  • reputational damage;
  • cosmetic dissatisfaction;
  • treatment costs;
  • salon expenses;
  • travel costs;
  • accommodation costs;
  • replacement product costs obtained from third parties.

Where liability cannot be excluded under applicable law, our liability is limited to the maximum extent permitted by law.

Where the Australian Consumer Law permits limitation of liability, our liability is limited, at our election, to one or more of the following:

  • replacement of the Product;
  • repair of the Product;
  • resupply of the Services;
  • payment of the reasonable cost of replacing or repairing the Product;
  • payment of the reasonable cost of resupplying the Services.

Nothing in these Terms excludes liability for rights that cannot legally be excluded under the Australian Consumer Law.

SECTION 25 – INDEMNITY

To the fullest extent permitted by law, you agree to indemnify, defend and hold harmless Everything Keratin, its directors, officers, employees, contractors, suppliers, licensors, affiliates, successors and assigns from and against any claim, action, demand, liability, damage, loss, cost or expense (including reasonable legal costs on a full indemnity basis) arising directly or indirectly from:

  • your breach of these Terms;
  • your misuse of any Product;
  • your failure to follow instructions or warnings;
  • your modification of any Product;
  • your cosmetic formulations using Products supplied by Everything Keratin;
  • your negligent acts or omissions;
  • your unlawful conduct;
  • your infringement of intellectual property rights;
  • your breach of any applicable law;
  • any claim brought against Everything Keratin resulting from your conduct.

This indemnity survives termination of these Terms.

SECTION 26 – NO RELIANCE

You acknowledge that, except as expressly set out in these Terms or as required by applicable law, you have not relied upon:

  • verbal statements;
  • marketing material;
  • advertising;
  • social media posts;
  • blog articles;
  • customer reviews;
  • testimonials;
  • emails;
  • live chat conversations;
  • telephone discussions; or
  • any other statement made by Everything Keratin or its representatives,

as creating any warranty, guarantee, promise or contractual obligation regarding the performance, suitability or outcome of any Product.

This clause does not limit any rights you may have under the Australian Consumer Law.

SECTION 27 – AUSTRALIAN CONSUMER LAW

Nothing contained in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law or any other applicable legislation.

Where the law permits us to limit our liability for breach of a statutory guarantee, our liability is limited to the remedies specified under the Australian Consumer Law.

If any provision of these Terms is inconsistent with the Australian Consumer Law, that provision will be interpreted or read down only to the extent necessary to comply with the law, while the remainder of these Terms will continue in full force and effect.

SECTION 28 – DISPUTE RESOLUTION

If a dispute arises out of or in connection with these Terms, the Services or any Product supplied by Everything Keratin, both parties agree to first attempt to resolve the dispute through good faith negotiations.

Either party may notify the other in writing of the dispute, setting out reasonable details of the issues in dispute.

The parties agree to use reasonable efforts to resolve the dispute before commencing legal proceedings, except where urgent interlocutory relief is required or where applicable law provides otherwise.

Nothing in this section limits any rights or remedies available under the Australian Consumer Law or any other applicable legislation.

SECTION 29 – CLASS ACTION WAIVER

To the fullest extent permitted by applicable law, you agree that any claim arising out of or relating to these Terms, the Services or any Product supplied by Everything Keratin must be brought solely in your individual capacity and not as:

  • a plaintiff or class member in any class action;
  • a representative action;
  • a collective action;
  • a consolidated proceeding; or
  • any similar proceeding.

Nothing in this section is intended to exclude or limit any rights that cannot lawfully be excluded under the Australian Consumer Law or any other applicable legislation.

If a court determines that this clause is unenforceable in relation to a particular claim or jurisdiction, it shall apply to the maximum extent permitted by law and the remainder of these Terms shall continue in full force and effect.

SECTION 30 – ELECTRONIC COMMUNICATIONS

By using our Services, creating an account or placing an order, you consent to receive communications from Everything Keratin electronically.

Electronic communications include, without limitation:

  • order confirmations;
  • invoices;
  • shipping notifications;
  • customer service communications;
  • updates relating to Products or Services;
  • recall notices;
  • legal notices;
  • updates to these Terms.

You agree that electronic communications satisfy any legal requirement that such communications be in writing.

SECTION 31 – PRIVACY

Your privacy is important to us.

Our collection, use, storage and disclosure of personal information is governed by our Privacy Policy, which forms part of these Terms.

By using our Services, you consent to the collection and handling of your personal information in accordance with our Privacy Policy and applicable privacy legislation.

SECTION 32 – SEVERABILITY

If any provision of these Terms is found to be invalid, unlawful or unenforceable by a court of competent jurisdiction, that provision shall be read down to the minimum extent necessary to make it enforceable.

If the provision cannot be read down, it shall be severed from these Terms without affecting the validity or enforceability of the remaining provisions, which shall continue in full force and effect.

SECTION 33 – WAIVER

Any failure or delay by Everything Keratin to exercise any right or remedy under these Terms does not constitute a waiver of that right or remedy.

A waiver is only effective if it is in writing and signed by an authorised representative of Everything Keratin.

A waiver of one breach does not constitute a waiver of any subsequent breach.

SECTION 34 – ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Refund Policy, Shipping Policy and any other policies expressly incorporated by reference, constitute the entire agreement between you and Everything Keratin regarding your access to and use of the Services.

They replace and supersede all prior discussions, negotiations, representations, understandings and agreements, whether written or oral, relating to the same subject matter.

SECTION 35 – ASSIGNMENT

You may not assign, transfer or otherwise deal with your rights or obligations under these Terms without our prior written consent.

Everything Keratin may assign, transfer or subcontract any of its rights or obligations under these Terms without notice where permitted by law.

SECTION 36 – NO THIRD PARTY RIGHTS

Except where expressly stated in these Terms or required by law, these Terms do not confer any rights or benefits on any person who is not a party to these Terms.

SECTION 37 – GOVERNING LAW

These Terms are governed by the laws of the State of Victoria, Australia.

You irrevocably submit to the exclusive jurisdiction of the courts of Victoria, Australia, and any courts entitled to hear appeals from those courts, in respect of any dispute arising out of or relating to these Terms or the Services, except where applicable law provides otherwise.

SECTION 38 – CHANGES TO THESE TERMS

Everything Keratin reserves the right to amend, modify or replace these Terms at any time.

The most current version will always be published on our website together with the "Last Updated" date.

Changes become effective immediately upon publication unless otherwise stated.

Your continued use of the Services after changes have been published constitutes acceptance of the revised Terms.

Where required by applicable law, we will provide notice of material changes before they take effect.

SECTION 39 – CONTACT INFORMATION

Questions regarding these Terms should be directed to:

Everything Keratin

Email: info@everythingkeratin.com

Website: https://www.everythingkeratin.com

Business Address: PO BOX 668, Browns Plains QLD 4118 Australia

SECTION 40 – PRODUCT SUITABILITY ACKNOWLEDGEMENT

By placing an order, you acknowledge and agree that:

  • you have independently selected the Product based on your own assessment of its suitability;
  • you have reviewed the Product description, ingredients, warnings and instructions before purchase;
  • you understand that cosmetic and professional beauty products may not be suitable for every individual;
  • you have not relied solely on advertising, testimonials, reviews, blog articles, videos, social media content or customer opinions when deciding to purchase;
  • if you are unsure whether a Product is appropriate for you, you will seek advice from an appropriately qualified professional before use.

SECTION 41 – LIMITATION ON PRODUCT REPRESENTATIONS

To the fullest extent permitted by law:

  • no employee, contractor, customer service representative, affiliate, reseller or third party has authority to make any representation, warranty or guarantee on behalf of Everything Keratin unless confirmed in writing by an authorised director of Everything Keratin;
  • any verbal advice, recommendations or opinions provided before or after purchase are general in nature only and do not form part of the contract between you and Everything Keratin;
  • marketing material, educational content and product information should not be interpreted as creating any additional warranty or guarantee beyond those expressly required by law.

SECTION 42 – COMPLIANCE WITH PRODUCT INSTRUCTIONS

Customers must carefully read and follow all instructions, warnings, safety information, contraindications, storage requirements and usage directions supplied with each Product before use.

Failure to follow the manufacturer's instructions or the instructions provided by Everything Keratin may reduce Product performance and may increase the risk of damage, injury, allergic reaction or other adverse outcomes.

To the fullest extent permitted by law, Everything Keratin is not liable for any loss, damage, injury or claim arising from:

  • failure to follow Product instructions;
  • incorrect application or use;
  • excessive use;
  • use outside the Product's intended purpose;
  • failure to observe recommended processing times;
  • failure to observe recommended aftercare;
  • failure to follow hygiene or sterilisation procedures where applicable.

Nothing in this section excludes or limits any rights that cannot be excluded under the Australian Consumer Law.

SECTION 43 – PRODUCT STORAGE, EXPIRY AND SHELF LIFE

Customers are responsible for storing Products in accordance with all storage instructions supplied by the manufacturer.

Improper storage, contamination, exposure to excessive heat, cold, moisture, sunlight or air may reduce Product quality, effectiveness or safety.

Everything Keratin accepts no responsibility for deterioration, contamination, spoilage or reduced Product performance resulting from storage conditions after delivery, except where liability cannot legally be excluded.

Customers should always check expiry dates, batch numbers and Product condition before use.

SECTION 44 – CUSTOMER ACKNOWLEDGEMENT OF PRODUCT RISKS

By purchasing Products from Everything Keratin, you acknowledge and agree that:

  • cosmetic Products may produce different results for different individuals;
  • professional salon Products require appropriate knowledge and experience;
  • cosmetic ingredients require proper formulation and stability testing;
  • beauty devices must be used safely and hygienically;
  • allergic reactions and sensitivities may occur even where similar Products have previously been used without issue;
  • no Product can guarantee a specific cosmetic, aesthetic or therapeutic outcome.

You acknowledge that you are responsible for determining whether a Product is suitable for your own circumstances before purchase and use.

SECTION 45 – THIRD PARTY MANUFACTURERS

Many Products sold by Everything Keratin are manufactured by independent third-party manufacturers located in Australia and overseas.

Unless expressly stated otherwise, Everything Keratin acts solely as the retailer, authorised reseller or distributor of those Products.

Product manufacturers may change:

  • ingredients;
  • formulations;
  • packaging;
  • labelling;
  • instructions;
  • warnings;
  • specifications;
  • colours;
  • fragrances;
  • Product appearance;

without prior notice.

Everything Keratin makes reasonable efforts to update Product information but does not warrant that all website content will immediately reflect manufacturer changes.

Customers should always rely on the Product supplied to them rather than previously published website information where differences exist.

Nothing in this section limits any rights available under the Australian Consumer Law.

SECTION 46 – FRAUD PREVENTION

Everything Keratin reserves the right to investigate any transaction that reasonably appears to involve fraud, unauthorised payment activity, identity theft, chargeback abuse or other unlawful conduct.

Where reasonably necessary, we may:

  • delay shipment;
  • request identity verification;
  • request proof of payment;
  • refuse or cancel an order;
  • suspend customer accounts;
  • report suspected unlawful conduct to financial institutions, payment providers or law enforcement authorities.

Nothing in this section limits any statutory rights available to consumers.

SECTION 47 – EXPORT CONTROLS, IMPORT REQUIREMENTS AND SANCTIONS

Customers purchasing Products outside Australia are responsible for ensuring that the Products may lawfully be imported, possessed and used within their destination country.

Customers are solely responsible for:

  • customs duties;
  • import taxes;
  • import permits;
  • quarantine requirements;
  • local Product registration requirements;
  • prohibited ingredient restrictions;
  • licensing requirements;
  • regulatory approvals.

Everything Keratin reserves the right to refuse or cancel any order where shipment may contravene Australian export laws, international sanctions or the laws of the destination country.

SECTION 48 – BUSINESS, PROFESSIONAL AND COMMERCIAL CUSTOMERS

Customers purchasing Products for use in salons, clinics, spas, cosmetic practices or other commercial businesses acknowledge that they possess, or will obtain, the knowledge, qualifications and experience necessary to safely use those Products.

Business customers are responsible for ensuring that Products supplied to employees, contractors or clients are used safely, lawfully and in accordance with all manufacturer instructions and applicable legislation.

SECTION 49 – NO PARTNERSHIP, JOINT VENTURE OR AGENCY

Nothing contained in these Terms creates any partnership, joint venture, employment relationship, franchise, agency or fiduciary relationship between Everything Keratin and any customer.

No customer has authority to bind Everything Keratin or make representations on its behalf unless expressly authorised in writing.

SECTION 50 – SURVIVAL

The following provisions survive termination of these Terms and completion of any transaction:

  • Product disclaimers;
  • Medical disclaimer;
  • Product claims disclaimer;
  • Professional Products disclaimer;
  • Cosmetic ingredient disclaimer;
  • Limitation of liability;
  • Indemnity;
  • Intellectual property;
  • Privacy;
  • Australian Consumer Law;
  • Governing law;
  • Dispute resolution;
  • Class action waiver (where enforceable);
  • Any provision that by its nature is intended to survive termination.

SECTION 51 – INTERPRETATION

In these Terms:

  • headings are for convenience only and do not affect interpretation;
  • the singular includes the plural and vice versa;
  • references to legislation include any amendment, replacement or re-enactment of that legislation;
  • the words "including", "includes" and "such as" mean "including without limitation";
  • references to a person include an individual, company, partnership, trust, incorporated association, government authority or other legal entity.

If any ambiguity exists, these Terms are to be interpreted fairly and not for or against either party solely because one party prepared them.

SECTION 52 – RESERVATION OF RIGHTS

Except where expressly stated in these Terms, Everything Keratin reserves all legal rights, remedies and protections available under applicable law.

Any delay or failure by Everything Keratin to enforce any right under these Terms does not constitute a waiver of that right.

Any waiver must be in writing and signed by an authorised representative of Everything Keratin.

SECTION 53 – ACKNOWLEDGEMENT

By accessing the Services, creating an account or placing an order with Everything Keratin, you acknowledge and agree that:

  • you have read and understood these Terms;
  • you have had the opportunity to seek independent legal or professional advice if you considered it necessary;
  • you understand that cosmetic and professional beauty Products involve inherent risks;
  • you accept responsibility for selecting Products suitable for your own intended use;
  • you agree to be legally bound by these Terms.

SECTION 54 – CONTACT INFORMATION

These Terms are issued by Everything Keratin, being the trading name of Everything Keratin, the legal entity that owns and operates the Everything Keratin website and online store.

If you have any questions regarding these Terms, please contact:

Everything Keratin

Trading Name: Everything Keratin

Legal Entity: Everything Keratin

Registered Business Address:
PO BOX 668, Browns Plains QLD 4118 Australia

Email: info@everythingkeratin.com

Website: https://www.everythingkeratin.com

SECTION 55 – WEBSITE CONTENT, ARTIFICIAL INTELLIGENCE AND DIGITAL COMMUNICATIONS

Everything Keratin may publish Product information, educational articles, buying guides, tutorials, frequently asked questions, videos, emails, newsletters, social media content, downloadable resources and other digital content through the Services.

Some content may be prepared, edited or assisted using artificial intelligence technologies or information provided by manufacturers, suppliers or other third-party sources.

While Everything Keratin takes reasonable care to ensure that information published through the Services is accurate and current at the time of publication, we do not warrant that all content will be complete, accurate, current, error-free or suitable for your individual circumstances.

Customers should independently verify any information before relying upon it, particularly where it relates to Product suitability, ingredient compatibility, formulation methods, treatment protocols or professional procedures.

Nothing published through the Services constitutes legal, medical, dermatological, pharmaceutical, cosmetic formulation or other professional advice.

SECTION 56 – CUSTOMER COMMUNICATIONS

Any advice, recommendations or information provided by Everything Keratin through:

  • email;
  • telephone;
  • live chat;
  • social media;
  • messaging platforms;
  • customer support;
  • product recommendations; or
  • other communications,

is provided as general information only.

Such communications do not constitute professional advice and should not be interpreted as creating any warranty, guarantee or contractual obligation unless expressly confirmed in writing by an authorised representative of Everything Keratin.

Customers remain solely responsible for determining whether any Product is suitable for their intended use.

SECTION 57 – SOCIAL MEDIA CONTENT

Everything Keratin may publish content through various social media platforms.

Any comments, demonstrations, tutorials, testimonials, before-and-after photographs or user-generated content published on social media are intended for general informational and promotional purposes only.

Social media content should not be relied upon as professional advice or as guaranteeing any particular Product performance or cosmetic outcome.

Customer comments published on social media represent the opinions and experiences of those individual customers and do not necessarily reflect the views of Everything Keratin.

SECTION 58 – PRODUCT RECOMMENDATIONS

Where Everything Keratin recommends a Product based upon information supplied by a customer, the recommendation is made solely on the basis of the information provided at that time.

Everything Keratin cannot verify the accuracy or completeness of customer-provided information and therefore cannot guarantee that any recommended Product is suitable for the customer's individual circumstances.

Customers remain responsible for determining Product suitability and for seeking independent professional advice where appropriate.

SECTION 59 – CHANGES TO PRODUCTS

Manufacturers may discontinue, reformulate, rebrand or replace Products at any time without notice.

Everything Keratin reserves the right to update Product descriptions, specifications, ingredients, packaging images and other website content as reasonably practicable following notification of manufacturer changes.

Minor differences between Product images displayed on the Services and Products supplied do not constitute a defect where the Product remains substantially the same.

SECTION 60 – PRODUCT AVAILABILITY

Product availability displayed on the Services is provided in good faith but cannot be guaranteed.

Occasionally Products may become unavailable after an order has been placed due to inventory discrepancies, supplier shortages, manufacturer discontinuation or circumstances beyond our reasonable control.

Where a Product becomes unavailable, Everything Keratin may, at its discretion:

  • provide a full refund;
  • offer an alternative Product;
  • delay dispatch pending replenishment; or
  • cancel the affected order.

SECTION 61 – CURRENCY

Unless otherwise stated, all prices displayed on the Services are in Australian Dollars (AUD).

Where prices are displayed in another currency using third-party conversion tools, such conversions are estimates only.

Your payment provider or financial institution may apply different exchange rates or additional fees.

Everything Keratin accepts no responsibility for exchange rate fluctuations or fees charged by financial institutions.

SECTION 62 – TAXES

Australian Goods and Services Tax (GST) will be applied where required by Australian law.

International customers are responsible for all taxes, duties, customs charges, import fees or similar government charges imposed by their own jurisdiction unless expressly stated otherwise.

SECTION 63 – LANGUAGE

These Terms have been drafted in the English language.

If these Terms are translated into another language, the English version prevails to the extent permitted by applicable law in the event of any inconsistency.

SECTION 64 – HEADINGS

Headings are included for convenience only and do not affect the interpretation of these Terms.

SECTION 65 – EFFECTIVE DATE

These Terms become effective immediately upon publication on the Everything Keratin website and apply to all access to and use of the Services occurring on or after the published "Last Updated" date.

SECTION 66 – PRODUCT MISUSE

Everything Keratin Products must only be used for their intended purpose and in accordance with all instructions, warnings and applicable laws.

You must not:

  • intentionally misuse any Product;
  • alter or modify any Product unless specifically intended for formulation purposes;
  • use Products in a manner inconsistent with their intended purpose;
  • ignore manufacturer warnings;
  • use expired Products where this may affect safety or performance;
  • combine Products in a manner that is unsafe or contrary to manufacturer recommendations.

Everything Keratin is not liable for any loss, damage, injury or claim arising from misuse, abuse, modification or unauthorised use of any Product, except where liability cannot be excluded under applicable law.

SECTION 67 – RESALE OF PRODUCTS

Unless expressly authorised in writing by Everything Keratin, Products purchased through the Services are intended for personal use or legitimate professional use only.

You must not:

  • represent yourself as an authorised distributor of Everything Keratin;
  • remove or alter Product labels;
  • repackage Products using Everything Keratin branding;
  • make representations about Products on behalf of Everything Keratin;
  • use our trademarks or marketing material without prior written consent.

Where Products are purchased for resale, you are solely responsible for complying with all applicable consumer protection, labelling, safety and regulatory requirements.

SECTION 68 – CHARGEBACKS AND PAYMENT DISPUTES

If you believe a payment has been processed incorrectly, you agree to contact Everything Keratin first to allow us a reasonable opportunity to investigate and resolve the issue.

Nothing prevents you from exercising any rights available through your payment provider or under applicable law.

Where a chargeback is initiated fraudulently or without reasonable basis, Everything Keratin reserves the right to:

  • dispute the chargeback;
  • recover reasonable costs incurred;
  • suspend future orders;
  • refuse future transactions where permitted by law.

SECTION 69 – WEBSITE SECURITY

You must not attempt to compromise the security or integrity of the Services.

Prohibited activities include:

  • attempting unauthorised access to servers or databases;
  • testing website vulnerabilities without permission;
  • introducing malicious software;
  • interfering with website functionality;
  • attempting denial-of-service attacks;
  • bypassing authentication systems;
  • accessing customer information without authorisation.

Everything Keratin reserves all rights available under Australian law in relation to unauthorised access to its computer systems.

SECTION 70 – COMPLIANCE WITH LAWS

You agree to comply with all applicable Commonwealth, State, Territory and international laws relating to your access to the Services and your purchase and use of Products.

Nothing in these Terms authorises any unlawful use of the Services or Products.

SECTION 71 – SANCTIONS AND PROHIBITED JURISDICTIONS

Everything Keratin reserves the right to refuse orders where shipment would breach:

  • Australian export controls;
  • international trade sanctions;
  • customs restrictions;
  • applicable import or export legislation.

Orders may be cancelled where required to comply with applicable laws or government directions.

SECTION 72 – BUSINESS CONTINUITY

Everything Keratin may suspend, modify or discontinue any part of the Services where reasonably necessary for:

  • maintenance;
  • security;
  • software upgrades;
  • infrastructure improvements;
  • legal compliance;
  • supplier changes;
  • business continuity.

We will endeavour to minimise disruption where reasonably practicable.

SECTION 73 – RECORDS

Electronic records maintained by Everything Keratin, including order confirmations, invoices, payment records, shipping confirmations and electronic communications, constitute evidence of transactions conducted through the Services unless proven otherwise.

SECTION 74 – NO ORAL VARIATIONS

No verbal statement made by any employee, contractor or representative of Everything Keratin amends these Terms unless confirmed in writing by an authorised representative of Everything Keratin.

SECTION 75 – RIGHTS CUMULATIVE

The rights and remedies available to Everything Keratin under these Terms are cumulative and do not exclude any rights or remedies available under applicable law.